Multiple Support Programs

AXPulse offers multiple support programs to its partners and customers. This helps to select the most appropriate plan as per your support needs. In order to better serve its growing global customer base, AXPulse has expanded its technical support model to serve Microsoft Dynamics AX and CRM customers worldwide 24 hours a day, 5 days a week. Our Support Services were created to help organizations maximize the return on their ERP

and/or CRM investments by leveraging our consulting expertise.This complete coverage of time zones highlights AXPulse’s commitment to its growing and diversified worldwide customer base. By offering support in real time, AXPulse’s technical support teams are better suited to address and escalate requests in an effective and timely manner.

Silver Plan
  • Available during standard business hours
  • Issue Resolution (technical/functional)
  • Monthly Account Report
Platinum Plan
  • Available During Extended Hours
  • Issue Resolution (Technical/Functional)
  • Regular Service Review
  • Dedicated Support Analysis
  • Weekly Account Report
  • Full Health Check