Select a Package*

AXPulse - SUPPORT PROGRAME PROPOSITION ON-DEMAND SUPPORT INCIDENT SUPPORT PLAN PREMIER SUPPORT PLAN
Issue Resolution Technical & Functional Issues Technical & Functional Issues Technical & Functional Issues
Support Type Time and material Incident Fixed Price
Number of Support Incidents\Hours 12 Incidents equivalent to 96 hours Full one month Support
Reporting Weekly Bi-Monthly Weekly
Unused Rollover incident to next one month (Upto 50%) Yes
Support Hours Standard business hours (8x5) Standard business hours (8x5) Standard business hours (8x5)
SERVICE OFFERINGS
System Maintenance
Microsoft Dynamics Hotfix Yes Yes Yes
Microsoft Dynamics Service Patch installation Yes Yes Yes
Functional Support
Business Process and Analysis Support Yes Yes Yes
Helping of fixing end user mistakes Yes Yes Yes
Configuration and Setup Yes Yes Yes
Development: Free Form/Report development Lower of: (1) Report OR 8 Hours Lower of: (2) Reports OR 16 Hours
Health Check Annual Basic Health Check Annual Full Health Check
Reduced product pricing on AXPulse Marketplace Yes Yes
Discounted Hourly Rates on customization Yes Yes
Free Online training course per person 1 per quarter 2 per quarter
Eligible for early adoption program for AXPulse Products Yes
New user onboarding support Yes Yes Yes
ADDITIONAL SUPPORT SERVICES*
On-Site Yes Yes Yes
OFF-Shore Yes Yes Yes

*Refer below

Additional Support service includes:
I. Integration to 3rd party software
II. Report development
III. New/Existing form customizations
IV. Debugging and correcting 3rd party customizations
V. Data Migration
VI. Upgrades
VII. Trainings & Manual generation

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