Microsoft Dynamics CRM is a customer relationship management (CRM) business solution that drives sales productivity and marketing effectiveness through social insights, business intelligence, and campaign management in the cloud, on-premises, or with a hybrid combination. Customer relationship management (CRM) can help reduce costs and increase profitability by organizing and automating business processes that nurture customer satisfaction and loyalty in the sales, marketing, and customer service fields. CRM solutions can deliver ROI through marketing automation, customer service, and sales force automation.

• customer segmentation
• campaign planning and execution
• data extraction and cleansing
• analytics and reporting
• marketing/sales collaboration tools
• information sharing portals

• lead and opportunity management
• account and contact management
• territory management
• forecasting and sales analytics
• offline and mobile device access
• quick access to products, pricing, and quotes

• account and contact management
• case and interaction management
• product and contract management
• knowledgebase management
• service scheduling
• workflow across teams and groups
• service reporting and analytics

In today’s social and mobile world, businesses need to move faster and share knowledge more broadly than ever before. They also need to connect to customers on their terms, which increasingly means getting on social.

Microsoft Dynamics CRM enables your sales, service, and marketing teams to deliver amazing customer experiences by empowering them with social tools built right into Microsoft Dynamics CRM.

Social insights can facilitate amazing customer experiences, ensuring that messages resonate while highlighting trends that impact your brand. Harness the power of the social web in 19 languages, and track social sentiment natively in six. Whether integrated into your customer relationship management (CRM) solution or into a stand-alone one, we make it easy to make social part of everything you do.